Back in 2004 in my previous career as a software developer, I was involved in the development of one of the first Health Information Systems (HIS) in Vietnam. That was my first interaction with healthcare, and of the potential offered by technology.

My years in software development led me to work in various industries, including SMEs, oil and gas technology companies, government departments and financial organizations. However, my work in healthcare always stood out to me, as it brought such great benefits to society.

So, when I first heard about the work Philips had begun doing here in Enterprise Diagnostics Informatics (EDI), I was immediately interested.

What my role today entails

As a Modality and Account Manager with Philips, my core responsibility is to bring our EDI solutions to market and manage our relationship with our customers and channel partners across the entire sales lifecycle.

It is a highly cross-functional role, partnering with not only customers but also internal stakeholders such as finance, integrated supply chain and our services & solutions delivery team. Together, we put forth the right suite of digital solutions to improve healthcare efficiency and the staff experience, and ultimately deliver a higher quality of patient care at lower costs through integrated diagnostics, optimized workflows and clear care pathways.

As EDI is so new to Vietnam, I have also been assisting in training and equipping our teams with domain knowledge, leveraging my experience in software development. This training, alongside the ability to learn from my peers around the world, has given me valuable insights that I am able to apply to the Vietnamese market.

Digital healthcare transformation in Vietnam

We have a population of 98 million in Vietnam, but hospital facilities are in short supply and waiting times are lengthy, which often deters patients from seeking treatment. This is where digital healthcare solutions can step in and revolutionize the provision of healthcare.

For example, we’re working with our customer who owns a network of hospitals, which are currently independently run and localized, with patient records only available to the specific hospital the patient visits.

By offering a Picture Archiving and Communication System (PACS) and a Vendor Neutral Archive (VNA), we’re able to digitize their clinical images, create a centralized storage center, and automate the data storage and retrieval process. As a result, doctors have access to a patient’s clinical images right away, regardless of which hospitals their patient visits – enabling faster and better treatment.

Delivering better outcomes through our IntelliSpace Portal

One particularly interesting project we’re working on right now is a back-end system for one of the hospitals that uses our IntelliSpace Portal (ISP) solution to analyze diagnostic imaging within the modality. My role in this project involves working closely with both our partner and their end-users to ensure a balance between customers’ needs, budget, and ongoing technical challenges.

It’s truly fruitful to see it materialize, as the solution addresses the perennial issue hospitals have as they expand – difference clinical tools acquired at different times for different needs. By consolidating this to a single platform, the ISP portal allows hospitals to expand their services while providing seamless integration across modalities, imaging data systems, and patient data sets with one single license, software version, and point of service.

Looking ahead

As EDI solutions mature, I’m confident that the work I’m doing will continue to provide greater access to care to patients in Vietnam and the region, on larger platforms. We are investing heavily in R&D in technologies like AI in improving our solutions, and I see many exciting projects in the pipeline for us. So what better time to join the team than now?

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