Our Services & Solutions Delivery function cares for the after-sales & service back-office tasks between Philips and customers, such as hospitals, clinics, and other medical facilities. Their activities involve supervision of billing and service work orders, contracts management, spare parts outbound and inbound, installed base administration, quotation of time and materials. They also dispatch field service engineers, coordinate training, and manage field change orders. The main stakeholders for this team are Philips divisions in the served markets across Europe, the Middle East, and Africa.
Billing – verifying work orders performed by engineers during repair and issuing invoices for services and parts performed for paid repairs.
Contracts – creating, executing, and invoicing contracts and extended warranties for provided services.
Parts Central – creating orders for spare parts and sending requests to the warehouse to dispatch new parts directly to the customers.
Parts Reverse – contacting and organizing pickups of used parts from customers.
Installed Base – maintaining an installed product database to ensure that the right equipment is installed in the system under the right customer.
Quotation – creating and executing quotes for customers for paid service repair or contracts.
Resource Planning – organizing and dispatching field engineers to hospitals for planned and corrective work orders.
Training – Assigning the training for customers and Philips SSD teams.
Filled Change Order - FCO coordinates the process for the recall of products from the markets.
Billing – verifying work orders performed by engineers during repair and issuing invoices for services and parts performed for paid repairs.
Contracts – creating, executing, and invoicing contracts and extended warranties for provided services.
Parts Central – creating orders for spare parts and sending requests to the warehouse to dispatch new parts directly to the customers.
Parts Reverse – contacting and organizing pickups of used parts from customers.
Installed Base – maintaining an installed product database to ensure that the right equipment is installed in the system under the right customer.
Quotation – creating and executing quotes for customers for paid service repair or contracts.
Resource Planning – organizing and dispatching field engineers to hospitals for planned and corrective work orders.
Training – Assigning the training for customers and Philips SSD teams.
Filled Change Order - FCO coordinates the process for the recall of products from the markets.