Our Services & Solutions Delivery function cares for the after-sales & service back-office tasks between Philips and customers, such as hospitals, clinics, and other medical facilities. Their activities involve supervision of billing and service work orders, contracts management, spare parts outbound and inbound, installed base administration, quotation of time and materials. They also dispatch field service engineers, coordinate training, and manage field change orders. The main stakeholders for this team are Philips divisions in the served markets across Europe, the Middle East, and Africa.   
   
Billingverifying work orders performed by engineers during repair and issuing invoices for services and parts performed for paid repairs.  
 
Contracts creating, executing, and invoicing contracts and extended warranties for provided services.  
 
Parts Central creating orders for spare parts and sending requests to the warehouse to dispatch new parts directly to the customers.  
 
Parts Reversecontacting and organizing pickups of used parts from customers.  
 
Installed Basemaintaining an installed product database to ensure that the right equipment is installed in the system under the right customer.  
 

Quotationcreating and executing quotes for customers for paid service repair or contracts.  
 
Resource Planningorganizing and dispatching field engineers to hospitals for planned and corrective work orders.  
 
TrainingAssigning the training for customers and Philips SSD teams.  
  
Filled Change Order - FCO coordinates the process for the recall of products from the markets.  
  
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