Billing – verifying work orders performed by engineers during repair and issuing invoices for services and parts performed for paid repairs.
Contracts – creating, executing, and invoicing contracts and extended warranties for provided services.
Parts Central – creating orders for spare parts and sending requests to the warehouse to dispatch new parts directly to the customers.
Parts Reverse – contacting and organizing pickups of used parts from customers.
Installed Base – maintaining an installed product database to ensure that the right equipment is installed in the system under the right customer.
Quotation – creating and executing quotes for customers for paid service repair or contracts.
Resource Planning – organizing and dispatching field engineers to hospitals for planned and corrective work orders.
Training – Assigning the training for customers and Philips SSD teams.
Filled Change Order - FCO coordinates the process for the recall of products from the markets.